At Swell Magazine, we’re committed to ensuring you enjoy a seamless experience. Here’s how we handle damaged items and subscription cancellations:
Returns
We do not accept returns for change of mind purchases.
Damaged Items
If your magazine arrives damaged, we’ll gladly reship it at no extra cost. To request a replacement, please contact us within 14 days of delivery at hey@swellmag.com.au, providing:
- Your order details.
- Clear photos of the damaged item and packaging.
Subscriptions
At Swell Magazine, we strive to provide a smooth subscription experience. Please review the following details about our subscription payment schedule and policies:
Payment Schedule
- Recurring Payments: Subscription renewals and recurring payments are processed 30 days prior to the release of each new magazine issue.
- This ensures sufficient time to address any payment failures before the magazine is shipped.
Failed Payments
If a payment fails, you will be notified and provided an opportunity to update your payment details. If payment is not resolved within the 30-day window, your subscription will be paused, and the upcoming issue will not be shipped.
Cancellations
- Subscriptions must be cancelled prior to the 30-day renewal period to avoid being charged for the next issue.
- No Refunds: Payments for renewals will not be refunded, including cases where the magazine issue has already been scheduled or shipped.
- Future Issues: You will not be charged for future shipments after cancellation.
- Recurring subscriptions can be cancelled at any time via your account dashboard or by contacting us. Please note: Already Shipped Issues: Cancellations will not be refunded for issues already shipped.
Change of Address or Incorrect/Return to Sender Deliveries
- If your address changes, update it in your account or notify us before the 15th of the month prior to release. Eg. 15th March, 15th July, 15th November.
- Failure to provide the correct address or update your address in time may result in additional shipping fees for re-delivery, including cases where items are returned to sender due to an incorrect address.
If you have questions or need assistance with your subscription, please contact us at hey@swellmag.com.au.
